FAQ


How to guides

If you are unsure as to how the Game works, please work through the How to guides and Video tutorials, these will take you through step by step on how to use your Game pages.

Registration FAQ's

How do I login? To access the Game you need to be registered for MyASX, once you have done this, log into MyASX and then select the ASX Sharemarket Game from the home page, this will take you to your Game dashboard. Need more help - see our Registration help guide.

Can I register in the Game more than once? No, only one entry is permitted.

Can I change my player name? Choose your player name carefully as you cannot change it. Your player name is what will show up in the Rankings and in Player search. Your name can only be changed by request to Game admin; you can do this via the Contact page.

Can I change my Game details? You can update your phone number and the state you are in via your Account settings page which is in the top right hand corner of your screen.

How do I reset my username and password? Your username and password can be reset via MyASX.

Trading FAQ's

Can I trade at any time? Orders can be placed any time of the day; however Orders placed when ASX TradeMatch is closed will not be processed until TradeMatch opens on the next business day. On a normal trading day the orders will be processed as they occur between 10:00 AM and 4:10 PM, there is also a Closing Single Price Auction from 4:10 PM to 4:12 PM. Please refer to the Game Rules page for more details. If you are looking to place an order for the next day, it would be best to do this after 4.12 pm.

I made a mistake – can I cancel or amend my order? You may cancel your order in 'Orders pending' by clicking on 'Delete'. Orders can also be amended by selecting 'amend'. This 'Amend' page will give details of your original order and then allows you to amend the order by the number of shares and/or the order type ('market to limit' or 'limit' order). Please be aware that the order may already be processed.

Why isn't my order being processed? If your order isn't being processed there are a number of things you need to check. Read 'Pending orders' for additional help.

Can I place as many orders as I want? You can only place 20 orders per day. See Rules for more information.

Can I put all my money in one company? There is a 25% diversification rule in the Game, which means you cannot purchase a quantity of shares in one particular company which results in the value of your total holding in that company comprising 25% or more of your total portfolio value at the time of purchase. See Rules for more information.

Is there a minimum dollar amount of shares that can be bought and sold in the Game? There is no minimum dollar amount of shares that can be bought and sold in the Game. You may buy any dollar amount provided you comply with the diversification rule. However, you need to keep in mind the brokerage you pay may outweigh any capital gain from a small parcel of shares.

How do I know which orders have been processed?
Either click on the 'Refresh/reload' button on your browser or click on the 'Refresh page' button on the 'Orders pending' page. If the order has been processed it will disappear from 'Orders pending' and you will see the transaction listed on the transactions page.

How long will an order stay in Pending orders? Orders do not expire, so an order will stay in pending orders until processed or deleted by the user.

What is brokerage? How much is the brokerage fee? There is no fee when an order is placed but when that order is filled and a trade occurs the stockbroker will charge a fee - this is their fee for buying and selling the shares. The brokerage charge can vary depending on the type of broker a person is using. In the Game brokerage will be charged against the theoretical portfolio value on each purchase or sale of shares at the rate of $20.00 for each trade up to and including the value of $10,000.00. For each trade over $10,000.00 value, brokerage at the rate of 0.2% of the trade value will be charged.

I can’t sell because I don’t have enough money for brokerage. If your account doesn’t have enough to cover the brokerage cost, you can still sell and then the brokerage will be taken out after the trade has been processed.

Where can I find upcoming dividends? Dividends can be found on the Dividend+ page. This page will have dividends and other company announcements that are relevant to your portfolio. You can also find other company actions on your Transaction page under notes.

What is the ex-date? 'Ex-date' refers to the day shares are traded, 'ex' or minus their dividend or capital return. This means, if XYZ Company is paying a dividend or capital return which goes 'ex' on 27 October, if you buy shares in XYZ Company on 27 October you would not receive the dividend or capital return. You would however receive a dividend/capital return if you bought and held shares in XYZ Company on 26 October. The 'ex-date' in the Game also refers to when you can expect to receive your dividends or capital returns. On the 'ex-date' your dividends/ capital returns will be itemized in the 'Trading statement' which is part of the Portfolio page.

How are corporate actions handled in the Game? Read how corporate actions are handled in the Game.

I’d like to trade something else than shares – is this possible? In the Game you can only trade shares in the nominated companies plus there is a small number of ETP's.