How to guides

If you are unsure as to how the Challenge works, please work through the How to guides and Video tutorials, these will take you through step by step on how to use your Challenge pages.

Registration FAQ's

Can I register in the Challenge more than once? No, only one entry is permitted.

Can I change my player name? Choose your player name carefully as you cannot change it. Your player name is what will show up in the Rankings and in Player search. Your name can only be changed by request to Challenge admin; you can do this via the Contact page.

How do I reset my username and password? Your username and password can be reset here.

Trading FAQ's

Can I trade at any time? Orders can be placed any time of the day; however Orders placed when ASX TradeMatch is closed will not be processed until TradeMatch opens on the next business day. On a normal trading day the orders will be processed as they occur between 10:00 AM and 4:10 PM, there is also a Closing Single Price Auction from 4:10 PM to 4:12 PM. 

How does the matching of orders work?
Orders in the Challenge are not matched until they have been matched in TradeMatch (i.e. if you place an 'at market' order to buy or sell a parcel of shares, it will not be executed until there is a match in TradeMatch). An order placed outside of trading hours as a market to limit' order will be processed at the opening trade price on the next trading day. Market to limit' orders will be processed within the limitations of the stock volumes available for trading in TradeMatch. 'Market to limit' and 'limit' orders that can be filled will be processed continuously during the trading hours in TradeMatch.

I made a mistake – can I cancel or amend my order? You may cancel your order in 'Orders pending' by clicking on 'Delete'. Orders can also be amended by selecting 'amend'. This 'Amend' page will give details of your original order and then allows you to amend the order by the number of shares and/or the order type ('market to limit' or 'limit' order). Please be aware that the order may already be processed.

Why isn't my order being processed? If your order isn't being processed there are a number of things you need to check. Read 'Pending orders' for additional help.

Why can't I trade all the stocks listed on the ASX? Only shares that are part of the ASX nominated list ('Company List') may be traded. 

Can I place as many orders as I want? You can only place 20 orders per day. 

Can I put all my money in one company? There is a 25% diversification rule in the Challenge which means you cannot purchase a quantity of shares in one particular company which results in the value of your total holding in that company comprising 25% or more of your total portfolio value at the time of purchase. 

Is there a minimum dollar amount of shares that can be bought and sold in the Challenge? There is no minimum dollar amount of shares that can be bought and sold in the Challenge. You may buy any dollar amount provided you comply with the diversification rule. However, you need to keep in mind the brokerage you pay may outweigh any capital gain from a small parcel of shares.

How do I know which orders have been processed?
Either click on the 'Refresh/reload' button on your browser or click on the 'Refresh page' button on the 'Orders pending' page. If the order has been processed it will disappear from 'Orders pending' and you will see the transaction listed on the transactions page.

How long will an order stay in Pending orders? Orders do not expire, so an order will stay in pending orders until processed or deleted by the user.

I am getting an Insufficient funds message, what can I do? An order that has the ‘Insuff funds’ (insufficient funds) message displayed on the screen can be cancelled or reactivated once funds are available. Once you have enough funds, to reactivate, go to Amend and save.

What is brokerage? How much is the brokerage fee? There is no fee when an order is placed but when that order is filled and a trade occurs the stockbroker will charge a fee - this is their fee for buying and selling the shares. The brokerage charge can vary depending on the type of broker a person is using.

In the Challenge, brokerage will be charged against the trade value on each purchase or sale of stock in the Challenge at the rate of AUD$20.00 for each trade for orders valued up to and including AUD$10,000.00. For each trade over AUD$10,000.00, brokerage at the rate of 0.2% of the trade value will be charged.

If an order to buy or sell shares is partially filled, brokerage will be charged only on the dollar value of shares that have actually been purchased or sold. The Challenge will however keep a record of brokerage that was charged when the first partial order to buy or sell shares was executed so a player will pay no more brokerage than the standard rate set out above. For example, if a player wishes to buy 5,000 XYZ Company shares at AUD$1 each and only 2,600 are filled that player will pay AUD$20 brokerage. When the remaining 2,400 shares in XYZ Company are subsequently executed the player will not be required to pay additional brokerage as the total amount of brokerage paid on 5,000 shares worth AUD$1 each (AUD$20) has already been paid. If a player ordered 25,000 XYZ Company shares at AUD$1 each and 10,000 are filled (AUD$20 brokerage paid) and the order for the remaining 15,000 is later filled, the player will pay brokerage of 0.2% on the outstanding 15,000 XYZ Company shares.

I can’t sell because I don’t have enough money for brokerage. If your account doesn’t have enough to cover the brokerage cost, you can still sell and then the brokerage will be taken out after the trade has been processed.

Where can I find upcoming dividends? Dividends can be found in Dividend+. This page will have dividends and other company announcements that are relevant to your portfolio. You can also find other company actions on your transaction page under notes.

How do I receive a dividend? Dividends will be calculated automatically and credited to each participant's portfolio after 24:00 hrs Sydney time of each trading day. Dividends will be paid on the date when the shares go 'ex-dividend'. To receive the dividend a participant must already have holdings (not merely orders placed) in those shares at the close of trade the day before the ex-date. The Game's dividend list will be updated weekly throughout the Game trading period. If the "ex" date for a dividend has passed before it has been added to the Dividend plus page, then the dividend will be paid retrospectively. You can learn more about dividends here.

What is the ex-date? 'Ex-date' refers to the day shares are traded, 'ex' or minus their dividend or capital return. This means, if XYZ Company is paying a dividend or capital return which goes 'ex' on 27 October, if you buy shares in XYZ Company on 27 October you would not receive the dividend or capital return. You would however receive a dividend/capital return if you bought and held shares in XYZ Company on 26 October. The 'ex-date' in the Challenge also refers to when you can expect to receive your dividends or capital returns. On the 'ex-date' your dividends/ capital returns will be itemized in the 'Trading statement' which is part of the Portfolio page.

How are Corporate actions dealt with in the Challenge? This document gives you an overview of Corporate actions in the Challenge.

I’d like to trade something else than shares – is this possible? In the Challenge you can only trade shares in the nominated companies plus there is a small number of ETP's.